Our Scope of operation
Applications/Products We Support!
Manage and view your support request details
Track your Ticket History in Real Time.
Communicate with our support team.
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Happy Clients
Projects
Hours Of Support
Hard Workers
Features
Top Features
Ticketing System
Email Notification
SMS Notification
Ticket Priority
MS One Drive Integration
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Bad customer service experience travels at the speed of light
Explore our knowledge based library developed, managed, maintained by our team of technical writers.
What is a knowledge based library?
This is an online searchable library that can help end users resolve technical issues on their own.
Mediums available in our knowledge based library
We use mediums such as Word Docs, PowerPoint Presentations or even training videos to empower end users allowing them to solve problems quickly and independently.
Benefits of the knowldge based library
This decreases the number of tickets, reduces staff training time and increases overall employee productivity
A Cloud Based platform that follows ITIL Best practices to help the organization track tickets and improve workflow efficiencies.
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Best Practices of our Platform
Incident Management
Identifying incidents and automatically alerting agents to address them as quickly as possible e.g. a login issue from a user which occurs once and is confined to only one person
Problem Management
Technicians identify recurring issues and analyze trends related to those incidents; determining the root cause and finding solutions that prevent the problem from happening again.
Change Management
Helps the service desk track and mitigate risk associated to the changes made in the problem management stage. This ensures a smooth organizational transition for all departments involved
Service Level Agreements
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Our Clients
Be among them!
Contact
Contact Us
Address
Tier Data Center,
Two Rivers Mall, Nbo
Call Us
+254 709 902 880
Email Us
support@tierdata.co.ke
info@tierdata.co.ke
Office Open Hours
Monday - Friday
9:00AM - 05:00PM